Shipping + Returns

SHIPPING

The shipping process begins after your order has been

submitted + processed + accepted

Please allow 48 hours for processing on weekdays prior to shipment.

If purchasing Friday - Sunday, please note these are NOT weekdays, and

will therefore be processed during the weekday during operating hours.

- We are currently shipping within the United States only.

- We are currently offering FREE SHIPPING on all U.S. orders of $20 or more pre tax.

RETURNS

Received something you didn't love?

We get it! It happens!

ALL returns must undergo a

RETURN AUTHORIZATION

prior to a return being accepted.

This means you must EMAIL us:

shopcosmiccactus@gmail.com

INCLUDE:

ORDER NUMBER

FIRST + LAST NAME

REASON FOR RETURN

(INCLUDE IMAGE IF APPLICABLE)

CONTACT INFO

Please allow 48-72 hours for Return Processing

WHAT IS AN ELIGIBLE ONLINE RETURN?

ALL returns must be made by day 14 from shipment date.

ALL clearance or sale items are NON returnable.

ALL returns must have all tags still attached.

ALL returns must be in original condition.

ALL custom pieces are NON returnable.

ALL intimates are NON returnable.

ALL jewelry is NON returnable.

RETURNS are issued a STORE CREDIT

Returns are subject to approval by Cosmic Cactus staff following guidelines listed in our return policy expectations. Returned merchandise shipping will not be covered by Cosmic Cactus, it is the responsibility of the customer to pay for return shipping.

ALL RETURNS ARE STORE CREDIT ONLY. Return initiation MUST be within 14 days from shipment.

IN STORE RETURNS

Returns are subject to approval by Cosmic Cactus staff following guidelines listed in our return policy expectations. Returned merchandise IN STORE is for IN STORE purchases only. Online orders will not be available for return in store. ALL approved IN STORE returns will be issued in the form of a STORE CREDIT ONLY. Returns in store are only valid up to the 14th day from PURCHASE date.